Client is a multinational technology corporation that develops, manufactures, sells, and supports personal computers and other computer-related products. CIO had mandated a 25% reduction in overall spend on IT support. Cost overruns were due to non-sanction software and systems commissioned by the business. Applications were not purchased or supported by IT leading to uncontrolled spend, business risk and undocumented systems. Prior analysis efforts did not capture critical information or store them in a centralized repository.
Client operates membership warehouses that offer a selection of branded and private label products in a range of merchandise categories. They have both in-store and online sales channels. Client utilizes a third party vendor to manage their on-line photo services. Performance and scalability issues have arisen leading to questions of the viability of the current partnership. An assessment was needed to evaluate the vendor’s operational and technical ability to scale to support current and projected photo business
A Fortune 10 global retailer wanted to streamline and consolidate the applications used for Merchandising. Client has a complex and large environment with over 100 applications used to maintain the largest set of retail merchandise. End users were left with an extensive amount of duplicate entry, multiple versions of the "truth" and and increasing suport costs across applications.
Client is an internationally recognized leader in the personal product care market. They manufacture products that are number one or two in 80 countries. Operations run in more than 30 countries with 57,000+ employees and had over $19B in sales in 2010.
Client had recently gone through a significant outsourcing exercise in IT. After reviewing the current IT organization several areas were found to require improvement in process and skills. IT now had a new way of partnering with the business as well as a need to establish an Enterprise Architecture function.